Information We Collect
We may collect information you provide directly, including your name, billing and shipping address, email address, telephone number, account details, order information, product preferences, messages, repair inquiries, and other information you choose to provide.
Payment card information is processed by our payment and ecommerce providers. We generally do not receive or store complete payment card numbers.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect device and usage information such as your IP address, browser type, operating system, referring pages, pages viewed, approximate location, dates and times of visits, and interactions with our website.
We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand traffic, prevent fraud, and measure marketing performance.
How We Use Information
We may use information to:
- Process, fulfill, ship, and support purchases and store pickup orders.
- Respond to questions, repair requests, and customer-service inquiries.
- Maintain accounts, transaction records, and inventory.
- Send transactional notices and, with appropriate permission, marketing communications.
- Personalize and improve our website, products, and services.
- Protect our customers, business, and website from fraud, misuse, and security threats.
- Comply with legal, tax, accounting, and regulatory obligations.
How We Disclose Information
We may disclose information to service providers that help us operate our business, including ecommerce, payment processing, shipping, hosting, analytics, communications, fraud prevention, and professional-advisory providers. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.
Mobile opt-in data and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell personal information for money.
Square and Other Third-Party Services
Our online store uses Square Online and related services to provide ecommerce, checkout, payment, account, shipping, and pickup functionality. Information submitted through those features may also be processed under Square’s own privacy notices. Our website may link to third-party websites or services whose privacy practices we do not control.
Marketing Communications
You may unsubscribe from marketing emails using the link included in those messages. For text messages, reply STOP to opt out and HELP for assistance. Message frequency may vary, and message and data rates may apply. Opting out of marketing does not prevent necessary transactional or service communications.
Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining business records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and physical safeguards, but no system or transmission method is completely secure.
Your Choices and Privacy Rights
You may request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate recordkeeping needs. You may also manage browser cookies and communication preferences. To submit a request, contact us using the information below. We may need to verify your identity before completing a request.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, please contact us.
Changes to This Policy
We may update this Privacy Policy periodically. The effective date above shows when the current version became effective. Material changes will be posted on this page or communicated as otherwise required by law.